Prepare carefully for oil spill damage claims against BP, other firms, The Citizen (Florida Keys), June 19, 2010:
Cara Higgins is president of the Monroe County Bar Association, president-elect of the Greater Key West Chamber of Commerce and a partner at Horan, Wallace & Higgins
[C]laimants must proceed under the assumption that BP does not really want to pay claims. The BP claims offices are staffed with insurance adjusters, not BP employees. Their job is to reduce the amount of your claim.