House rep. visits central claims office, Fox 10, February 14, 2011:
... Mr. Feinberg got on the phone and he said, 'Well we make all the decisions in Washington DC,' and I said on 500,000 claims five people make a decision? And he said, well indirectly, 'We make all the decisions,'" [Rep. Doug] Broxson said.
"We assumed that there was a huge army of forensic accounts and CPA's in Dublin [Ohio] just working through all of the claims as fast as they can and it's not the case. Its really laughable what we are hearing and what we are seeing," [Orange Beach Mayor Tony] Kennon said.